Lucrative but Despicable
A customer living in a local Yuma Arizona senior community called me a while back to hook her Wii up to her Wi-Fi router. I was a bit surprised as she had told me the week previous that she had … Continue reading
Free Support for Free Program is Unlikely
A regular customer stopped by my shop to ask for my help with a problem. He advised me that his computer had hundreds of registry errors that had caused his anti-virus program to stop working. When I asked him how … Continue reading
Beware Customer Service Agents
Recently I have run across several situations where customer service agents have done a disservice to their customers, costing them time and money. The normal scenario is that a customer will call up customer service complaining that the product or … Continue reading
What you see is NOT what you get
I have been contacted recently by several web site operators that use a WYSIWYG (What you see is what you get) html editor to create and update their sites. The problem was that they were getting many complaints from users … Continue reading
Computer Manufactures limit upgrade possibilities.
I recently was asked by a customer to perform a simple upgrade to her Dell 537MT computer. She had an extra hard drive that she wanted to use with this system. I had her bring the tower and disk to me … Continue reading
The Ethics of Beta Games on FaceBook
It is pretty much standard when you play the various games available on Facebook that you will see BETA listed on the title screen. What does this actually mean though? Traditionally when software was in beta mode it meant that the program was … Continue reading
Memory, memory, and more memory
I often run up against people using the term memory in regards to their computer, but often many do not understand the term. The term memory is actually so generic in use that it is sometimes confusing to understand what people are … Continue reading
Email scams aka spam scams
If you have an email address, then you likely have spam in your mailbox. Much of the spam is advertising some sort of product that may be sketchy but it is clearly advertising. It is the official looking email that catches … Continue reading
Wireless Wimsy
“Ralph Sanders”, the FBI agent growled, ”We have a search warrant allowing us to seize evidence from these premises!” Stunned, Ralph cried out “Search warrant! What for?”. With a look of disgust that made Ralph cringe, the agent spat out, “Evidence … Continue reading
Rogue Security Programs
Rogue security programs are fake anti-virus programs. They masquerade as a malware scanner advising that your computer is infected with various trojans, viruses and other problems. Often these programs impersonate Microsoft Security Essentials or other real security programs, but the links that … Continue reading
